Dec 9
Why Is It So Hard To Communicate?
- Categories: Living in the world
- Tags: communication
I’m a musician, a self employed worker if you will. I have to book my own performances (sales), get myself to the program (transportation), do the gig (manufacture), get the payment (collections) and keep track of income and expenses (accounting). You would think that with all those job skills I would be a pretty decent communicator. And I am, but…
…I had been talking with a person a few weeks ago about an engagement. The person I spoke with was excited about booking me and wanted me on a monthly basis beginning in January. I quoted my fee and told her what I did and she said, “I’ll get back with you.” Not a problem as most of my first timers need time to mull it over, talk to their supervisors, etc. A week goes by and I haven’t heard back so I make the call and get the answering machine. I leave a message and wait and nothing, so I call one more time. I get an assistant and talk with her.
“Sure,” she says. “You are coming to play.” Friends, I’ll make a long story short. It took me ten minutes and twenty questions to find out that yes, I had been booked, not just for January as the first part of the conversation sounded like, but for each month through December. I’m not complaining about getting work, but the communication left a bit if an aftertaste. Are all of my dealings with these people going to be this task intensive? Things like this make me remind me that some people don’t pay. At all. I don’t like having “write-offs” on my books any more than other companies do.
Communication is a two way street. In retrospect, I’m very sure that I could have handled the conversation another way. Instead of trying to politely extract the information I needed, I could have been much more direct with my questions. I could have apprised the assistant of what I knew about the performances and asked if she had the knowledge I needed. But too, I knew at the end of our talk that she did indeed have the information I needed but had no idea how to impart it.
In business dealings, relationships, friendships, any interactions at all, you need good communication skills. It can be as simple as “I liked your presentation”, or “go to Mr. Does office on the second floor and give him this folder, then come right back.” Depending on your needs you may need to be even more explicit, such as, “I liked your sales presentation. I want you to come back tomorrow and give it again to the inside sales and the shipping and receiving groups”, or “Go to Mr. Does office on the second floor, give him this folder and wait to see if he has anything for me, then come right back.”
Oddly enough, the part of communication that causes more chaos is assumption. In each of the first two scenarios there are many opportunities for assumption. Don’t believe me? Let’s have at it. You say to a co-worker, “I liked your presentation.” He says, “Liked? I worked for hours on the numbers alone! I couldn’t sleep last night worrying that I would stutter or belch or something. I gave it my absolute best in there, and all you can say is you LIKED it. Gimme a break!”
Hey, I threw a wrench in that one, emotions. It’s hard enough talking to people without having to deal with their feelings, but, that’s a major part of how we communicate. Emotions are the colors on our word palettes. In the employment environment, we like to say we leave emotions at home, but we don’t. We can’t, they’re a part of us. Sometimes, though, someone we have to deal with takes things too personally. Maybe today it’s your boss. “Boss, I need two more days to finish this report. There was a whole lot more information than I thought and need the extra time to get it organized.” Your boss “goes off” on you saying you are always late with work, never dependable when it counts, forever just adding to his workload, and can’t you, just this once, finish what you started.
We’ve all been there. Boss is having a bad day. Her boss is hounding her for her reports, there’s been complaints, costs are coming in way over budget, why did I ever hire you when I had an MBA, AN MBA wanting your job! Makes you feel like a rodent and pretty soon you are looking for another job. It happens at the other end, too, from your employees. And yes, it goes both ways, you “go off” on them and they “go off” on you. It takes an immense amount of patience and understanding not to take the things that happen at the job personally.
There are times when personalities and psychoses prohibit you from working with someone. There are times when the employment ethos changes to something you cannot live with. As a rule, though, most workplace confrontations can he headed of with some preemptive anticipation of possible trouble. Self reporting mistakes, initiating the communication, trying to be tuned in to your co-workers, employees, supervisors emotional state, knowing what sets someone off and avoiding that, are examples of preemptive anticipation. Communication is awareness of self and of others. Patience and understanding can be cultivated and nurtured. That’s the hard part.